Due to the uncertainty of situation in Ukraine and the continued impact of COVID, some lead times are being impacted.
We really appreciate your patience and understanding and thank you for your support in these most unusual times. We are working hard with our suppliers to get your items as quickly as possible.
If you require an urgent delivery then please let us know and we will try to accommodate this for you.
* Please note that we have an offer at the moment that includes free standard (Zone 1) UK shipping for orders over £75. This does not include ex-display / clearance pieces / larger pieces or our white glove delivery.
Small Items
We aim to dispatch all smaller items that are currently in stock within 3 working days of accepting your order, but please allow up to 7 working days for your purchases to arrive. Special order and larger items will take longer to deliver. Please note that delivery estimates are not guaranteed. We will contact you if there is a delay or items are out of stock. Should delivery time be delayed, we do not accept liability of any consequential loss.
All smaller products will be sent by recorded delivery or courier dispatch and will therefore require a signature upon receipt. You will be notified by e-mail once your goods have been dispatched from our warehouse at Innes. All deliveries will usually be between the hours of 9am and 6pm. Please note that additional costs will be incurred for specified time deliveries and also for redeliveries.
We are happy to send items as gifts and suggest that in order to avoid confusion, that you forewarn the recipient that a parcel is on the way.
Larger Items
Larger pieces of furniture are delivered by a either a palletised kerbside service or by a professional delivery team. In order to keep our costs down, our standard free delivery is using a palletised kerbside delivery. At our discretion, this might be upgraded to a direct delivery by a specialist courier at no additional cost. This does not include unpacking, assembly or installation.
If the economical palletised delivery service does not suit you and you would like a more extensive service, then with prior agreement, we are able to offer a complete on-site installation service, which is called our White Glove Service. This service usually includes a 2 man delivery to assemble and install the pieces and to include removal of all packaging. This service is recommended for furniture deliveries. As the cost is subject to the size of the items and also the delivery location, the cost for this service can be confirmed after you have placed your order. Please note that this does not include installation of lights or electrical work. If you would like a quotation in advance, please email us on innesonline@mac.com.
From the moment a carrier attempts to deliver the goods they are your full responsibility and you are to accept the goods when they are ready to be delivered. When you do not comply with our attempts to deliver the goods we may, at our discretion, charge you 10% of the total cost of the order to cover storage, shipping and insurance of the goods. If a delivery is refused, then the additional cost of re-delivery would be at your cost.
Delivery Access
Please note that you are responsible for ensuring that items you order can be delivered to your property and room of choice, with safe and reasonable access from the public highway to the place of delivery. If our delivery team considers access unsafe, we will be unable to deliver your goods until safe access is provided. Please note, if your orders cannot be delivered due to access restrictions, you remain liable for 50% of the order value and the full delivery cost.
If you have any concerns about access then we strongly advise you contact us prior to purchase. Also please consider before buying any furniture how the pieces will fit in your room and that there is sufficient room for them. A good tip is to measure them out on the floor using masking tape or newspapers to see that they fit in the space. Remember that dining chairs need at least 65cm “pull out” space from a table in order to be used comfortably.
You are also obliged to provide any required parking permits in advance of delivery. If adequate parking is not provided and a parking fine in incurred then you as the client would be responsible for reimbursing the cost of the fine. The delivery charge does not include any additional costs such as the removal of fixtures, including windows and doorways, or specialist lifting equipment.
Our standard delivery service is to the ground floor only. It is your responsibility to notify us in advance if delivery is to a higher or lower level, as this may well incur additional fees.
Remote Deliveries
Additional fees may be charged for deliveries to remoter locations. The maps below shows these regions. Zone 1 is our standard delivery area, zone 2 and 3 will usually incur an additional delivery fee. If you require a delivery into one of these areas then please email us on innesonline@mac.com for a quote.
Please note it may not be possible for us to deliver to some locations.
Delayed Deliveries - Storage Fees
Additional fees will be charged for deliveries that are postponed due to the client not being ready to accept the goods. The first week of storage in our warehouse is free of charge and then a storage fee of £10 incl vat per cubic metre per week (or part thereof) will be charged unless agreed otherwise. If your goods are not collected within 6 months of receipt into our warehouse and you do not have prior agreement for extended storage and have paid the storage fees on regular basis, then the goods we will be returned into general stock and you would be liable for storage and any other costs incurred.
International Deliveries
Should you wish for your order to be delivered to a country outside of mainland UK then please email us on innesonline@mac.com for details of transportation costs, stating the products that you are interested in and the full delivery address. Please note that shipping charges are subject to change depending upon fluctuation in fuel prices primarily. All shipping quotes are valid for 10 days from quotation, but may in exceptional circumstances vary either up or down. For deliveries into the USA, please be aware that you will need to appoint a Broker in order to clear your goods through customs.
Goods delivered overseas may be subject to import duties and taxes. Such taxes will be payable when the goods reach their destination. The liability for payment of such customs duties rests solely with you and Innes has no control or liability for them.
Please note that the nominal £50 fee charged on our check out page is just a generic amount and that each order is assessed individually and that this fee will increase or decrease accordingly.
Please note that it is only possible, in most situations, for us to organise a palletised kerbside drop for international deliveries. Our White Glove Delivery service is not currently an option on overseas deliveries.
Please note that Innes is a UK registered company and that as the UK left the EU on 01 January 2021, THAT ALL ORDERS SENT OUTSIDE OF THE UK WILL HAVE THE UK VAT REMOVED AT CHECKOUT. YOU WILL BE CHARGED VAT ALONG WITH ANY CUSTOM DUTIES, FEES AND IMPORT TAXES UPON DELIVERY INTO YOUR OWN COUNTRY.
We recommend that you contact your local tax office for more information.
Please note that if any items are returned due to non payment of taxes, the client is responsible for any costs this incurs.